Help
FAQ · Troubleshooting
Online orders, in-store service, account help — all here. Still stuck? Reach us directly.
Frequently Asked
How do I contact Yellow Girl customer service?+
Message us through Live Chat on our website and we'll reply within one business day. For anything urgent, call our Chiayi flagship at +886-5-225-3289 (daily 13:30-23:30).
How long until my online order ships?+
Orders are freshly braised and shipped the next day: orders placed today are prepared and dispatched tomorrow, ensuring freshness. Delivery timing depends on the carrier.
Can I schedule a delivery time?+
At checkout choose morning / afternoon / no preference. The courier will contact you on delivery day — for a tighter window, leave a note and let us know via Live Chat.
Orders & Delivery
What if my order is missing items?+
On the day of delivery, photograph the outer box, contents and packing slip, then message us via Live Chat with your order ID and photos (or email [email protected]). We will reship or refund within one business day at no extra cost.
I entered the wrong address or phone — what now?+
Message us via Live Chat right away with your order ID and the correct details. Changes are free before shipping; after shipping the carrier may charge a rerouting fee.
How is chilled delivery charged?+
Chilled delivery within Taiwan's main island is NT$290. Delivery from the main island to outlying islands is NT$400. Orders on the main island over NT$2,000 qualify for free shipping; this does not apply to outlying islands. Track your parcel after dispatch via T-Cat: https://www.t-cat.com.tw/inquire/timesheet3.aspx
On-site Service
Where is the flagship store and when is it open?+
No. 77-1, Wenhua Rd., West District, Chiayi City. Open daily 13:30-23:30. Holidays unchanged; typhoons and exceptions are announced on our social channels.
Do you accept credit cards in-store?+
Cash only — we do not accept credit cards or mobile payments at the store.
Payment & Invoices
Which online payment methods are accepted?+
Credit card (Visa / Mastercard / JCB), LINE Pay, ATM transfer, postal remittance, and cash on delivery.
Account & Membership
How do I sign up, and what are the perks?+
Click "Login" and register. Members get order tracking, birthday perks, tier upgrades by spending, and exclusive event invites.
I forgot my password.+
On the login page click "Forgot password" — a reset link is sent to your email. Check spam if it doesn't arrive in 10 minutes.
How do I delete my account or personal data?+
Message us via Live Chat with your request. We will process it within 10 business days per privacy law; completed orders remain in financial records.
Still need help?
Contact us directly — we reply within one business day. Include your order ID to speed things up.