Returns & Refund Policy
Fresh Food · Quality Guaranteed
We value your trust. Below are our policies for fresh food returns and quality assurance.
No Returns on Fresh Food Items
To ensure that every customer receives the freshest and safest Dongshan duck head, all fresh food items — including duck heads, braised items, and braised eggs — are non-returnable once sold.
Per Taiwan Consumer Protection Act §19(2) and the Reasonable Exceptions Regulation §2(1), perishable food items with short shelf life are exempt from the 7-day cooling-off period.
For Any Quality Issue
If your order has any of the following issues, please contact us within 24 hours of delivery. Keep the item and packaging so we can verify.
We Will
- 1Replacement of the same item
- 2Full refund (original payment method)
- 3Store credit toward your next order
Customer Service Hours
Weekdays 09:00 - 18:00 (excluding national holidays). Inquiries received outside hours will be answered the next business day.
Please Provide
- ·Order number (format: YYYYMMDD-XXXXX)
- ·Date and time of delivery
- ·Clear photo of the affected item (including packaging)
- ·Description of the issue
Have other questions?
Visit our full Help center for FAQs on orders, shipping, and accounts.
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